Privacy Policy

Last updated: January 2025

1. Introduction

AnchoredIP ("we", "us") operates network infrastructure services under AS41800. This Privacy Policy explains what data we collect, why, and how we handle it.

2. Data We Collect

Account information: Name, email address, company name, billing address, and payment details provided during registration.

Technical data: IP allocations, tunnel configuration metadata, and service usage logs necessary for network operation.

Communication: Emails and support requests you send us.

3. What We Do Not Collect

We do not inspect, log, or store the content of your network traffic. AnchoredIP is an infrastructure service — we route packets, we do not read them.

4. How We Use Data

Service delivery: Provisioning and maintaining your IP allocations and tunnels.

Billing: Processing payments and generating invoices.

Abuse handling: Investigating reports and responding to abuse complaints as required by industry practice and law.

Communication: Responding to your requests, sending service notices, and maintenance notifications.

5. Data Sharing

We do not sell your data. We may share information only in these cases:

Payment processors for billing purposes
Law enforcement when required by valid legal process
Upstream providers when required for abuse resolution

6. Data Retention

Account data is retained for the duration of the service relationship and for a reasonable period afterward for legal and accounting purposes. Technical logs are retained for up to 12 months.

7. Security

We use industry-standard measures to protect your data, including encrypted communications, access controls, and secure infrastructure. No system is perfectly secure — we commit to prompt notification in the event of a breach affecting your data.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within 30 days.

9. Cookies

This website does not use tracking cookies or third-party analytics.

10. Changes

We may update this policy. Material changes will be communicated via email. Continued use of the Service constitutes acceptance.

11. Contact

For privacy-related questions, contact us at hello@anchoredip.com.