Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") defines permitted and prohibited uses of AnchoredIP network infrastructure services, including all IP addresses and tunnels provisioned through AS41800. All customers must comply with this policy.

2. Permitted Use

AnchoredIP services are intended for lawful business purposes, including but not limited to:

• Outbound API and webhook traffic from SaaS platforms
• Network egress for cloud and bare-metal infrastructure
• Email infrastructure with proper SPF, DKIM, and DMARC configuration — permitted, but not open by default; see below
• Private tunnel endpoints between a company's own sites and staff
• Any lawful commercial or personal use

Outbound mail is closed until you ask. TCP 25, 465 and 587 are blocked on every lease from the moment it is created. This is not a judgement about you: one customer sending from a cold address damages the reputation of the whole /24, and everyone else in it pays for that with delivery they cannot debug. Write to support@mail.anchoredip.com saying what you intend to send and we open it, or tell you plainly that it is not a fit here.

3. Prohibited Use

The following activities are strictly prohibited:

• Spam and unsolicited bulk messaging — sending unsolicited commercial email, SMS, or messages in any form
• Network attacks — DDoS, port scanning, brute force attacks, or any form of network abuse directed at third parties
• Malware distribution — hosting, distributing, or controlling malware, botnets, or command-and-control infrastructure
• Fraud and phishing — impersonation, credential harvesting, or deceptive practices
• Illegal content — hosting or distributing content that violates applicable law
• IP reputation abuse — activities intended to damage or exploit IP address reputation
• Unauthorized access — attempting to access systems, networks, or data without authorization
• Circumventing access controls — using a leased address to defeat geographic content licensing, subscription restrictions, or any other access control a service applies, including streaming and media catalogues
• Consumer anonymity services — reselling access as a personal VPN, proxy, or anonymity service. Addresses are assigned to one identified organisation and are meant to be publicly attributable to it
• Resource abuse — using allocated resources in ways that degrade service for other customers

4. Abuse Reporting

We maintain an active abuse desk. Reports can be submitted to abuse@mail.anchoredip.com. All reports are acknowledged and investigated. We cooperate with law enforcement and upstream providers as required.

5. Enforcement

Violations of this AUP may result in:

• Warning and request to cease the activity
• Temporary suspension of service
• Permanent termination without refund
• Reporting to relevant authorities

The response is proportional to the severity and intent of the violation. We act promptly on credible abuse reports.

6. Customer Responsibility

Customers are responsible for all activity originating from their allocated IP addresses and tunnels, including activity by their own users and customers. If you operate services for third parties, you must enforce equivalent acceptable use standards.

7. Cooperation

Customers must respond to abuse inquiries within 48 hours. Failure to cooperate with abuse investigations may be treated as a violation.

8. Changes

This AUP may be updated at any time. Customers will be notified of material changes. Continued use of the Service constitutes acceptance.

9. Contact

Questions about this policy: support@mail.anchoredip.com

Abuse reports: abuse@mail.anchoredip.com