What happens if we stop
You are being asked to put production traffic through a small operator in Kazakhstan, and to hand your partners an address that then becomes load-bearing for your business. That is a fair thing to hesitate over. This page is what we commit to, written down before you need it.
90 days notice before service ends
If we wind the service down deliberately, every lease holder is emailed at least 90 days before anything stops, and no lease is renewed into a period we do not intend to serve. Ninety days is chosen because it is longer than the change-control cycle at the kind of company that keeps an allowlist — the constraint is rarely your engineering, it is their process for changing an approved entry.
No renewal we cannot honour
The moment a wind-down is decided, automatic renewal is switched off across every lease and the checkout stops taking new orders. You will not be charged for a term that ends early. Any period already paid for and not served is refunded in full, without asking.
Your address stays yours to the last day
It is not reassigned, reallocated or reused while your lease runs. The address space is registered to the operator at the RIPE NCC, so there is no upstream who can take it back mid-term and no reseller between us and it.
Your configuration is yours already
Nothing about your side is proprietary. It is a WireGuard peer, and the file you hold is the whole of it. Moving to another provider is changing an endpoint and a key — there is no format to export, no data to extract and nothing of yours held here except an email address and a payment history you can download as invoices.
What we do not promise
None of the above survives the operator being hit by a bus, and pretending otherwise would be the kind of claim this page exists to avoid. There is one person and there is no escrow agent standing by to run the network. What there is: address space registered directly to the operator rather than rented from anyone, infrastructure rebuilt from scripts in a repository rather than from memory, and backups that are restored end to end on a schedule rather than assumed to work.
We also do not offer a contractual uptime figure, for the same reason: a single upstream and a single edge should not sell a number it cannot make good on. What we do instead is publish the state of every system continuously at status.anchoredip.com, on a different provider in a different country, so that the page telling you we are down does not share fate with the thing that is down.
How to reduce your own exposure
Advice against our own interest, because you should have it before you buy rather than after something happens.
- Ask your partner whether their allowlist takes more than one entry. Most do. A second address, from anyone, turns a dependency into a preference.
- Keep the ability to change your egress without a deploy — the routing lives in a WireGuard config, not in your application, and it is worth keeping it that way.
- If an outage of a few hours would cost you more than the lease costs in a year, you want two providers rather than a better promise from one. That is true of us and of anybody else you would ask.
Leaving early
You end a lease by not renewing it — no notice, no form and no conversation, which is the same reason there is no sales process to start one. If you want to go sooner than that, say so and we will refund the unused part of an annual term. The full terms are at /terms; this page does not replace them, it says plainly what they leave implicit.
Anything here you want in writing against your own name, ask: support@mail.anchoredip.com. A person answers.